I ordered this P.O.S Motorola v265-refurb. online for my daughter, paid for 2 day shipping in order to get it activated as quickly as possible, received it 4 days later, however the weekend was the cause of that. Get ready to charge her phone, plug it in and guess what?? It doesnt charge or even act as if it is plugged in. Now I have to tell my daughter that she has to wait LONGER. So, I try to call cricket but they (you) are closed. Ok, now i have to call in the a.m which I do, and explain the problem to someone who shows no concern at all but tells me "I can't help you, you'll have to go to a cricket store" does not say this cricket stoere or that cricket store JUST A cricket STORE, which I also do, explain situation, and am advised by a girl who acts as if she is too good to be there working, "We don't do that here, you need to go to 84th and washington and handle it there, By then I feel like I have had enough of crickets B.S, however, I nicely thank her and leave Full of the cricket experience. When I get back to my office, I place a call to the dept authorizing returns. After 28 minutes of sitting on hold a representative answers, and I explain this whole bunch of B.S AGAIN and that I want to return it bcuz THE company's customer service is horrible. He takes offense to this and proceeds to ramble incessantly about how "no it doesn't and don't let 1 bad experience ruin it for my relationship with cricket etc. So, I give him the opportunity to remedy the situation by getting me a working phone, he declines and says that I will have to take it to a cricket store again. If I choose to send it back that I will have to pay to ship it and wouldnt be refunded my original shipping chgs either, I ask to speak to a mgr. and was flat out refused, and only after listening to this D.B for another ten minutes did I get the return auth. number.

ARE MANY OF CRICKETS CSR'S MENTALLY HANDICAPPED? I ordered online so I wouldnt have to go to a store. I work 6 days a week 12-16 hrs a day and don't have the free time or desire to run all over when 1)I ordered online for a reason 2)You sent me a non working phone that I couldnt even activate and make 1 phone call 3)Your rep sent me somewhere non specific, knowing that they didnt fix or diagnose phones 4)SEE 1 THROUGH 3 I am so angry about the way this was handled and the way that I was treated. I am going to start blogging and create an ANTI CRICKET WIRELESS forum website or clearing house if you will Telling ALL, about my experience and looking for others who have also. I will devote all of my free time to getting the word out that cricket is not interested in making customers happy, just getting their money and leaving the cust. and concerns flapping in the wind. I am considering a lawsuit against cricket over this ordeal that will cost me probably $25.00 for crickets screw up just to return this P.O.S Phone. I am aware that I will not get much money. However the bad publicity cricket will get, i am sure, will stop your company from doing it to at least a few other people. Do you have a legal dept. that I can reference re: this matter? I had such high hopes for cricket and was going to get one for my son too but after this NO FRIGGIN WAY!!!!!! CRICKET BITES!!!!!!! I am sure you will see more from me once I get my blog on about cricket, file a complaint with the FCC, PUC, and any and all other regulatory agencies, consumer groups that i find who may be sympathetic to a 13 year old mentally handicapped girl and her parents, who after getting her a cell phone for safety and to give her some independence, (after the accident) was sent defective equipment and then asked to spend more of their limited income driving all over to have it looked at, then when sent to the wrong store were expected to drive to another across town and/or pay addl. monies to return said NON working phone to you for a delayed 30 day refund. HORRIBLE CUSTOMER SERVICE, BUT MY LITTLE GIRL WILL GET THROUGH. SINCERELY, A PISSED OFF CUSTOMER WHO IS BEING RIPPED OFF BY CRICKET!!!!!!!!!!!!!!

SINCE THIS I HAVE BEEN GIVEN THERUNAROUND FROM 4 MORE C.S.R's, HOWEVER, DID FIND ONE THAT WAS HELPFUL AND IS TRYING TO STRAIGHTEN THIS MESS OUT.


  Comments (3)
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1. Written by Tammy L., on 30-07-2008 16:59

I understand about the hold time, I did speak to a supervisor and asked if they have 1 csr working. I was told that they just started dealing in Missouri and that there are alot of people out there. "Hello hire more people you idiots" My phone broke down 1 week after buying it, when I took it back to the store I had to pay $45.00 to replace it and was told that I would receive a credit on the next bill, NOT!! never happend I was told that the manufacture was not going to take the blame. I have to say that the customer service is awful worst I have ever seen maybe if they bring it back to America we can get some results,, I find it funny when calling and finally speaking to some one they tell me their name is Bob or Karen but can not speak a lick of English. Right like I fell for that. anyway cricket needs to get with the program or get the *** out!!!

2. Written by cricket fool, on 24-06-2008 09:10

I have had cricket for almost 5 years. That is plenty of years of stories that i can share with you. How about the time i purchaced a new phone, got it out to my car and had it breakdown. Not even leaving the parking lot yet! Here's another good one. They cut my phone off one day after I made my payment and it wasnt even late. Or all the times i had to call customer support and they spoke no english. I've had to endure because i had no money for $100 a month plans that other carriers offer. In recent times i have spotted better deals and i will be making some changes. this is such a shame!

3. Written by Colini, on 22-06-2008 11:14

Holy *** cricket ***! We've been on hold for 51 minutes listening to the same elevator music, and being transferred around from one idiot to another trying to cancel the phone service. I feel your pain!

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